Return policy

You have the right to return your purchases within 14 days of receipt of the items. The return/exchange conditions are;

All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.

All items must be returned with their original boxes.

All items must be returned in one package.

We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US

Customized items cannot be returned.

For hygiene reasons, underwear briefs, certain jewelry, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.

We do not accept return or exchanges during our sale period. Sale items cannot be returned or exchanged.

The return/exchange is unfortunately not free of charge. You are responsible for the return shipping costs. 

You must fill in the return note that is at the bottom of the invoice and send it with the returned items. Unidentified returns may not be eligible for a refund.

Naturally any faulty items can be returned. For faulty items, LTTW will make full refund to you, including for return shipping, as soon as possible. We will offer to repair faulty items if possible and we can only replace it for the same product in the same size, subject to availability. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return.

If LTTW has made a mistake regarding your order (ie. wrong size/reference, the item is defective), please contact us via help@wearelettertotheworld.com as soon as possible. We will normaly get in touch within 3 working days and we will arrange the return.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition. 

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

Once the return has been approved, the amount will be refunded via the same payment method used when making the purchase. Please note that the time it takes for the money to be refunded to your account depends on your bank.

TERMS & CONDITIONS

Terms and Conditions apply to all orders placed by the customer with LTTW, at wearelettertotheworld.com.

Please read our Terms and Conditions carefully before placing any orders on wearelettertotheworld.com. By placing an order, you enter into an agreement with us and accept these Terms and Conditions.

We may modify the Terms and Conditions from time to time. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

OWNERSHIP OF RIGHT

All rights, including copyrights at wearelettertotheworld.com remain with LTTW and its subsidiaries.

Any use of this website, including photographs, illustrations, graphics, video, content and design, other than for your own personal, non-commercial use is prohibited without our permission. 

APPLICABLE LAW

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by laws of TURKEY and courts in İstanbul.

LTTW may abject these Terms and Conditions at any time.

DELIVERY OF YOUR LTTW PRODUCT

All LTTW items can be shipped internationally by using UPS/DHL with a tracking number. PO Box address is not accepted for delivery address. The delivery of your order will be made to the address stated in the order that you have placed.

LTTW will not be liable for any delay or failure to deliver the item due to incorrect address information. 

Orders will be delivered within 3 – 10 working days. However, please note that deliveries may take longer than this during busy periods like sales period or due to circumstances beyond our control, such as disruptive weather. 

LTTW sells its products to Europe. However, please be aware that customs duties and import fee are not included and have to be paid to the courier upon delivery of your product.

Once shipment reaches your country, import duties and taxes may be added on your order. LTTW cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

LTTW will not be liable for any non-compliance or delay, which is beyond our reasonable control.

All delivery times are based on working days and are to be used as a guide only. If you have not received the item ordered within 10 working days, please contact us  help@wearelettertotheworld.com

DELIVERY COST

For all orders, flat rate of 10EUR per order will be offered for door delivery.

Free shipping will be offered if the order is 200EUR or above. 

Please contact us via help@wearelettertotheworld.com for more details.

IMPORT RESTRICTIONS AND CUSTOM FEES

Please note that in some countries, import tax or duties may apply. Please aware that our product price and delivery cost are not including those import tax or duties.

PRICE AND PAYMENT FOR LTTW PRODUCTS

Please note that all our prices are in EUR. LTTW reserves the right to modify these at any time. This will not affect your statutory rights. Shipping costs and customs duties are not included in the price.

We accept Visa , Mastercard , American Express , Discover , Troy and UnionPay over IYZICO payment system.

If you have any problem regarding payment please contact our customer service via email at

help@wearelettertotheworld.com